Frequently Asked Question
Your Work. Organized. Tracked. Transparent.
Got Questions? We’ve Got Answers
What is the CCC Directory?
The CCC Directory is a curated list of trusted service providers to help homeowners navigate recovery after a fire. It connects you with professionals across multiple categories—without pressure or bias.
How are vendors included in the directory?
Vendors are invited or vetted based on experience, professionalism, and alignment with CCC’s homeowner-first values. Inclusion does not mean endorsement—it simply provides you with options.
Does CCC recommend specific companies?
No. CCC is an independent platform and does not promote or favor any single company. You are always in full control of who you choose to work with.
Is there a cost to use the directory?
No. The CCC Directory is completely free for homeowners to use, with no hidden fees or obligations.
Can I contact multiple vendors?
Yes. We encourage you to explore multiple options, compare services, and choose what feels right for your situation.
What types of services can I find in the directory?
You’ll find a range of services including restoration companies, public adjusters, contractors, cleaning specialists, and other recovery-related professionals.
How do I know which vendor is right for me?
Every situation is different. We recommend reviewing vendor profiles, asking questions, and comparing timelines, pricing, and approach before making a decision.
Can CCC help me understand my options?
Yes. While we don’t make decisions for you, we provide guidance, education, and coordination support so you can move forward with confidence.
Are vendors reviewed or rated?
Some vendors may include reviews or credentials, but CCC focuses on providing access—not rankings. Your decision should be based on what best fits your needs.
Can vendors join the directory?
Yes. Vendors who align with CCC’s mission can apply to be listed. All submissions go through a review process before being added.
What if I need help beyond the directory?
You can reach out to CCC directly for additional support. We’re here to help you understand your next steps and navigate the recovery process.
Get the Clarity You Need Before You Decide
Talk to us before signing anything. We’re here to help you move forward with confidence.
